Technical Solutions Specialist
Job Description
Company: Whova
about the job
**3-min video : https://www.youtube.com/watch?v=ic3v_fdql7a&t=15s ** . whova is hiring a full time, in-house technical solutions specialist who will help customers have a smooth experience with our event management software. a bachelor’s degree is required.. whova revolutionizes event engagement and attendee networking by providing the whova mobile app and event management software for conferences and trade shows globally every day. . whova is a fast-growing company with brand-name customers, including us-bank, l’oreal, hilton, lego, vetafore, nasa, ikea, tedx, etc. we are proud to receive the san diego business journal’s best places to work in san diego award, 5 years in a row. we also won the fastest growing private companies award for 3 years. more recently, we won event technology awards’ best product team award, and global top rated product award. currently, we are named as g2’s global top 50 best software.. working in a dynamic and fast paced environment, our customer support team is continuously raising the bar on customer experience by advocating and inventing for customers, playing a key role in leading the way towards whova’s ultimate goal to be the most customer-centric company.. how you will make an impact
- Collaborate with the sales and business team to onboard new customers
- Communicate with the product team to solve technical questions from customers
- Cultivate a good relationship with customers and increase their ROIs from the products
Requirements Learn and grasp new technologies quickly - A genuine interest and passion in helping customers
- Ability to handle difficult customer situations professionally
- Outgoing, confident & upbeat personality
- Great verbal and written communication skills
- Detail oriented, self-disciplined, providing prompt follow-up to customer inquiries
- Adaptable and coachable
What we offer Salary: $45K-$50K per year, based on experience in technical support (technical support for software products, customer services and onboarding for software products, etc) - 18 days/year paid time off/sick leave
- Health benefits package
- Fast-growing career potential
- Various experiences in software customer support
- Weekly training sessions
- Fun, upbeat, and collaborative office environment
- Two company-provided lunches and Bagel Wednesdays!
- Working from home every Friday
Required Education: Bachelor’s Degree Job Type: Full-time How to Apply: Please submit your resume and cover letter to jobs@whova - com ———— Disclaimer: Third-party platforms use automated decision systems (ADS) to target, screen, or rank candidates
- To request reasonable accommodation or direct human review, please send your resume to jobs@whova
- com
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