Specialty Services Technician

Position: Specialty Services Technician
Company: STERIS – Commercial Operations

The specialty services technician acts as trusted advisor to steris customers in service of cleaning large hospital sterilizer equipment, as part of a high performing team.

$58,000 – $68,000 a year

Work Record of 3 Years is required

Diploma or GED~ 3 years of work experience, at least 1 year of which must be technical or service-related work (sterile processing, mechanical, electrical, plumbing, HVAC, construction, automotive etc|)~ Associates degree, or related certifications or military experience, may be considered towards minimum years of work experience.

• You will be accountablefor Customer satisfaction as a first point of contact through pro-active, professional communication and commitment to resolving Customer’s issues/problems expediently.
• You will communicate effectively and proactively with Customers on preventative cleaning needs, and associated scheduling and equipment details (arrival, service status, completion, next steps). Establishes and maintains rapport with the Customer and other key decision makers to promote Sterilizer services.
• You will perform sterilizer cleaning function including changing required chemical ingredients. making adjustments to necessary chemicals. monitoring the cleaning process. maintaining appropriate pressures. maintaining and repairing the chamber cleaning equipment. handle, transport, and dispose of chemicals used in chamber cleaning according to safety protocols.
• You will work closely with the Scheduling Team, Supervisor and Customer to plan efficient service routes within assigned territory, and adhere to all coverage, and service standards.
• You will troubleshoot and consult proper contact for any observed issues with equipment and systems components.
• You will utilize company-issued smart phone, laptop, and related software to perform administrative tasks, including required documentation and reporting.
• You will be responsible for Company vehicle, equipment, and supplies and parts inventory, including appropriate maintenance and escalation of issues for safe, effective operation. Experience Required: High School Diploma or GED
• 3 years of work experience, at least 1 year of which must be technical or service-related work (sterile processing, mechanical, electrical, plumbing, HVAC, construction, automotive etc.)
• Associates degree, or related certifications or military experience, may be considered towards minimum years of work experience.
• Valid driver’s license.
• Ability to work flexible hours (mostly outside “normal business hours,” including overtime and weekends), with up to 50% travel overnight.
• Demonstrated proficiency with basic computer skills, smart ph1use, etc.
• Excellent interpersonal and Customer communication skills.
• Strong organizational and problem-solving skills.
• Ability to work independently without supervision. What STERIS Offers:
• We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being and financial future.
• Here is a brief overview of what we offer: Market Competitive Pay
• Extensive Paid Time Off and (9) added holidays
• Excellent Healthcare, Dental and Vision Benefits
• Company Vehicle
• Company Cell Phone/Laptop
• Tools, Equipment, Uniforms provided
• Long/Short Term disability coverage
• 401(k) with company match
• Maternity Paternal Leave
• Additional add-on benefits/discounts for programs such as Pet Insurance
• Tuitionreimbursement and continued education programs
• Excellent opportunities for advancement and stable long-term career