Service Technician
Job Description
Job Detail
- Services fire and carbon monoxide detection, networking, hosted video solutions, and access control
- Follow and complete required processes of wired/wireless technology and connection procedures
- Test and validate system signals/communication with central monitoring to properly establish service
- A customer service champion, demonstrating the willingness to help our customers fix as well as understand the protection in their home
Qualifications – External
What are we looking for?
Service experience- Technical aptitude
- Strong verbal communication
- Customer focused and customer driven mindset
- Thrive in the face of uncertainty
- Valid driver’s license
- High School degree or the equivalent
What’s in it for you?
Full benefits on the 1st of the month after 31 days of employment - Casual, yet energetic and engaging work environments
- Medical, Dental, Vision, 401(k) with employer matching
- Paid vacation time (We all need to recharge)
- Tuition reimbursement, employee referral bonuses
- A culture of coaching, development and career growth opportunities
Position Summary:
The Residential Service Technician is a troubleshooter and service expert who is responsible for alleviating concerns the customer have regarding a security system - The Residential Service Technician advises customers and the customer care center of the status of systems and processes inspections
Locate and alleviate trouble with damaged equipment or wiring- Readjust equipment, repair or replace inoperative equipment and test for operation
- Read blueprints, building and electrical plans in order to complete equipment repairs
- Prepare trouble order forms to report temporary repairs
- Coordinate inspections and/or installations with police, fire departments, or other appropriate agencies
Qualifications – External
Education/Certification
High school diploma or GED
Experience:
Minimum 2 years experience installing and inspecting/repairing ADT or comparable product line
Skills:
Excellent communication skills- Able to read building electrical and sprinkler plans as required for clearing equipment trouble
- Standing, stooping, lifting ,climbing ,crawling
- Valid driver’s license required
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Want to learn more about ADT?
Visit us online at www - adt
- com or on Facebook
ADT is an Equal Employment Opportunity (EEO) Employer- We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills
- ADT strives to ensure every employee and applicant feels valued
- Visit us at jobs
- adt
- com/diversity to learn more
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