Service – Tech
Job Description
Stimulating Opening
Position: Service – Tech
Company: Houk Air Conditioning
Company: Houk Air Conditioning
Job Brief
As a houk hvac service technician, you will diagnose, repair, maintain, and educate homeowners on their hvac systems.
Experience
Employment Achievements is required
Job Detail
- Perform diagnostics, repairs, and maintenance on residential HVAC systems, including gas furnaces, heat pumps, air handlers, and condensers.
- Complete system start-ups, airflow checks, electrical troubleshooting, and refrigerant-based repairs.
- Identify system failures, safety concerns, and code violations with accuracy and thoroughness.
- Ensure all work meets Houk standards, local codes, and manufacturer specifications.
- Perform quality checks to reduce callbacks and increase first-time fix rate. Customer Experience Communicate findings clearly and professionally to homeowners.
- Present repair options, recommendations, and accessory upgrades through our AirCare+ program.
- Build trust by educating customers on system health, repair needs, and maintenance best practices.
- Deliver a consistent, friendly, and respectful service experience on every call. Documentation Compliance Complete all service notes, checklists, and estimates within FileMaker before leaving the job.
- Add necessary Tech Alerts, recommended accessories, and declined recommendations per Houk policy.
- Ensure all warranty information, part numbers, and system data are accurately captured.
- Adhere to safety standards and company SOPs at all times. Team Culture Collaborate with dispatch, parts, and supervisors to ensure efficient scheduling and correct parts allocation.
- Attend required trainings, including AirCare+, technical training, and manufacturer-led workshops.
- Maintain a clean company vehicle and professional appearance at all times.
- Promote Houk values—respect, integrity, communication, and craftsmanship. What We’re Looking For 2+ years of residential HVAC experience (preferred).
- EPA 608 Required | TDLR HVAC Registration Required.
- Strong diagnostic and electrical troubleshooting skills.
- Customer-service oriented with strong communication skills.
- Valid driver’s license and clean driving record.
- What We Offer Competitive hourly pay + incentives
- High AirCare+ accessory earning potential
- Company vehicle, gas card, uniforms, and tablet
- Medical, dental, vision, and supplemental insurance
- Paid holidays and PTO
- Continuous training and clear career growth paths
- A supportive team culture—no politics, no chaos, no excuses
