Service Tech Coordinator
Job Description
Job Detail
- Perform calibrations, adjustments, and limited repairs on RF Spectrum Analyzers and other RF devices ranging up to 110GHz
- Solve technical problems of limited scope and complexity
- Escalate more difficult repairs to experienced technicians
- Work with clearly defined objectives on customer service assignments that be repetitive in nature
- Working within your area of expertise, you will clarify, analyze, develop, and implement actions and solutions while supporting field staff and customers
- Provide consistent, solid contribution to team and service center delivery goals
- Adheres to established production processes and is responsible for achieving established team production goals
- Provides internal and external customer satisfaction through effective communication, innovation, and direct application of technical skills
- Exercises good discretion in the use of time and other Keysight resources
- Maximizes the use of existing assets, multi-tasks effectively, and ensures Keysight resources are used properly
- Understanding and compliance with ESD protocol and connector care
- Maintains high workmanship standards and delivers on commitments
- Promotes ESD, Service Note compliance, and other programs that are conducive to the delivery of high quality service and minimization of re-repair
Qualifications
This position requires some education, specialized training/certification, or applicable Military experience
Experience working with Test Measurement and Diagnostic Equipment (TMDE) is preffered- 2 years of related experience in the calibration and repair of electronic test equipment is preferred
- Demonstrates electronic and mechanical competence
- Exercises good discretion in the use of time and other Keysight resources
- Maximizes the use of existing assets, multi-tasks effectively, and ensures Keysight resources are used properly (i
- e
- connector care, ESD, ETE)
- Maintains high workmanship standards and delivers on commitments
- Promotes ESD, Service Note compliance, and other programs that are conducive to the delivery of high quality service and minimization of re-repair
- Communicates effectively with internal and external customers
- initiate customer interaction as appropriate
- Escalates issues through appropriate channels when necessary
- This is done verbally or via written correspondence
- Possesses excellent organizational skills
- Exhibits the ability to build and maintain professional relationships with wide range of people
- Adheres to the highest standards of business ethics
Pay Range
USD $53,430- 00 – USD $89,050
- 00 Year
Note: For other locations, pay ranges will vary by region
This role is eligible for Keysight Results Bonus Program
US Employees Be Eligible For The Following Benefits
Medical, dental and vision - Health Savings Account
- Health Care and Dependent Care Flexible Spending Accounts
- Life, Accident, Disability insurance
- Business Travel Accident and Business Travel Health
- 401(k) Plan
- Flexible Time Off, Paid Holidays
- Paid Family Leave
- Discounts, Perks
- Tuition Reimbursement
- Adoption Assistance
- ESPP (Employee Stock Purchase Plan)
- Restricted Stock Units
Visa Sponsorship is not available for this position
