Roofing Service Department Manager
Job Description
Roofing Service Department Manager
The Service Department Manager works as part of the sales, estimating, sheet metal, and accounting team to deliver superior roofing installation and excellent customer service to existing and new clients.
Estimates and sells small commercial flat roof work, compiles and delivers proposals to new and existing clients, and actively seeks new clients and opportunities for work from extensive existing client base.
Meets weekly benchmarks for dollar volume of both proposals and invoices.
Hires, manages, and oversees scheduling of daily service technicians who respond to and accomplish work for phoned in leak calls.
Supervises service technicians ensuring safety, quality, and customer satisfaction.
Works in conjunction with service coordinator/billing manager to ensure excellent customer service.
Executes company required personnel guidelines and ensures ongoing training of existing and new employees.
Position requires excellent verbal as well as written communication skills utilizing mobile and PC devices.
Must be a pro-active team member able to apply extensive roofing knowledge to anticipate and solve problems and create production schedules and methods to execute field operations optimized for quality, efficiency, and safety.
Experience:
Commercial Roofing: 5 years (Required)
Alternate: 3 years construction experience and civil engineering or technical construction bachelor’s degree from accredited U.S. University.
Education:
Advanced high school degree (Required)
AA or Bachelor’s degree (Preferred)
Required License:
Driver’s License (Required)
Required Certification:
30-Hour OSHA (Required)
Required Work Hours:
40 to 60 plus hours per week, varying by season
Weekend hours required as necessary
Infrequent out of town travel
Core Skills/Competencies Required:
Flat roofing application and repair knowledge for all types of materials.
Ability to research, download, and apply technical specifications contained in documents on manufacturer websites.
Ability to professionally, effectively, and honestly communicate to ensure quality, profitability and safety with all stakeholders including but not limited to owners, property managers, board members, general contracting on site and off site personnel, subcontractors, material and equipment suppliers, and all Pioneer team members.
Leadership skills including demonstrating respect for those involved in the project at all levels, arriving at all commitments on time or early, coaching new and existing employees in technical, work habit, and interpersonal skills, and promoting a culture of professionalism and respect of self and others at Pioneer Roofing Systems.
Ability to evaluate technical performance, work habits, and potential of employees and subcontractors. Recommend and evaluate corrective action as needed. Efficiently determine fitness or unfitness for continued relationship with Pioneer Roofing Systems.
Computer skills including MS Office Excel, Project management and Word. Sage CRE 300 experience a plus.
Willing and competent to take on additional duties as needed.
The general duties required include, although are not limited by the following:
Aggressively seek new business alone and in conjunction with sales/estimating team.
Meet and report individual weekly proposal and sales goals.
Prepare and submit proposals for small commercial flat roof contracts.
Schedule crews, subcontractors, material delivery, equipment, and services for small contract work.
Communicate production information to field installers and clients.
Ensure service technicians follow safety procedures and procedures for work order and time sheet documentation.
Ensure service technicians maintain and stock vehicles per company guidelines.
Supervise field installations by employees and subcontractors.
Maintain excellent customer communications and relations.
Implement and enforce all safety requirements on each respective project.
Enforce company policies.
Interview and select new workers, if needed.
Obtain all materials, equipment, and services for small contracts and to support service crews in accordance with company standards in conjunction with service coordinator.
Oversee coordinator to ensure customers receive required paperwork and documentation.
Schedule service technicians daily for leak calls in conjunction with service coordinator.
Review daily work orders and photos in real time on Slack to ensure quality, customer satisfaction, and profitability.
Supply and obtain customer satisfaction survey on private small contract work.
Performance Evaluation Metrics:
Meet proposal and sales goals.
Profitability of small contract jobs.
Customer satisfaction as measured by survey.
Record of service technician’s performance on leak calls measured by quality (call backs), safety, customer relations, and profitability.
Job Type: Full-time
Pay: $90,000.00 – $130,000.00 per year
Benefits:
401(k)
Health insurance
Paid time off
Work Location: In person
