Regional Pool Technical Support Specialist – Southern California
Job Description
Job Detail
- Provide phone-based technical support for pool products to high priority customers, including troubleshooting pumps, heaters, filters, and automation systems
- Guide customers through problem diagnosis and resolution, ensuring clear communication and technical understanding
- Assess when on-site support is required and coordinate with field technicians to resolve more complex issues
- Maintain detailed call logs and service records, tracking issues to ensure timely resolutions
- Assist customers with product usage questions and provide expert advice on equipment maintenance, installation, and performance
- Collaborate with sales, engineering, product management, and field support to enhance overall customer satisfaction
Key Qualifications:
Experience in technical support, preferably in pool systems or related fields (HVAC, plumbing, electrical systems) - Strong problem-solving skills with the ability to troubleshoot and resolve technical issues over the phone
- Excellent verbal communication and customer service skills
- Ability to assess complex situations and determine the appropriate next steps
- Proficiency in reading and understanding technical manuals and schematics
- High level of attention to detail and organizational skills
- Bilingual (English/Spanish) highly desired
Shift/Hours
7:30am – 4:30pm, Monday – Friday, plus overtime when needed (Must be flexible) - Hours vary in summer
- This position is currently remote; however, for training purposes, you will be required to occasionally be in the office
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Compensation
The hourly pay range for this role is: $28 - 00 – $33
- 00/hour, DOE
- Opportunity for a rate increase after you are proficient in certain skills and have fulfilled training
- Actual pay vary depending on factors including but not limited to achievements, skills, and experience
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Benefits
As part of our comprehensive benefits packages, Pentair provides the following benefits plans and programs to eligible employees:
Paid holidays - Paid vacation
- Paid sick time
- Medical, Dental, and Vision Insurance
- 401(k)
- Up to 5% 401K match starting day one of employment
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Caregiver leave
- Prescription drug insurance
- Tuition reimbursement
Equal Opportunity Employer
Pentair is an Equal Opportunity Employer - With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success
- We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day
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