Lead Technician
Job Description
Promising Role
Position: Lead Technician
Company: Gateway Fiber Operating Llc
Company: Gateway Fiber Operating Llc
Job Brief
Job title: lead field technician location: fargo, nd start date: immediate about gateway: gateway fiber is seeking an outstanding individual to fill our lead field technician role.
Experience
Work Record is required
Qualifications
Diploma in releted field is required
Job Detail
- Lead a team of fiber optic technicians, ensuring high-quality installations, culture of safety, technical craftmanship, and adherence to quality standards.
- This position is field-focused and will spend approximately 80% of time in the field actively supporting installation, maintenance, and customer interactions. The remaining 20% of the time will be dedicated to leadership responsibilities, including training, team coordination, and communication with internal teams and contractors.
- Manage and complete fiber optic installations for homes, businesses, and commercial sites, adhering to Gateway’s standards.
- Train and mentor technicians, ensuring professional growth and skill development.
- Troubleshoot and resolve issues during installations and service calls, providing excellent customer support to external and internal customers.
- Perform and oversee fiber splicing, maintenance, and repair tasks, ensuring network reliability and service quality.
- Collaborate with dispatch and leadership to communicate issues, complete necessary repairs, and ensure work is completed on schedule.
- Maintain accurate and timely work orders and documentation electronically or via paper.
- Ensure a clean, hazard-free work environment and enforce safety standards across all job sites.
- Serve as the primary point of contact for contractors, facilitating clear communication between internal teams and external personnel.
- Lead and coordinate daily operations of contracted technicians, ensuring adherence to quality standards. What you’ll bring to the table: The ability to arrive at work on time and attired in alignment with company dress code.
- The proven ability to maintain a clean and hazard-free work vehicle and environment.
- Advanced TCP/IP configuration and troubleshooting skills.
- Proven diligence and consistent adherence to quality standards.
- A keen sense of self-motivation and the ability to work independently with minimal supervision.
- Eagerness to learn, grow, and take on new challenges.
- A high school diploma or equivalent. required.
- Vocational school training or apprenticeship experience. preferred.
- A valid Class E Driver’s License. required.
- Physical ability to stand and walk for up to 8hours per day, including climbing multiple flights of stairs while carrying materials weighing 40 to 60 pounds.
- Ability to ride in a vehicle for up to 4hours per day while traveling to job locations.
- Capability to work in various temperatures and changing weather conditions.
- Ability to traverse and inspect all areas of a jobsite in all types of weather conditions. this may include walking, climbing, reaching, bending, crawling, and stretching.
- Understanding and identification of standard construction site hazards.
- Ability to differentiate between colors, shades, and brightness levels.
- Flexibility in scheduling to meet changing job demands.
- A commitment to meeting Gateway’s standards for Field Technicians, including technical excellence, safe work practices, and exceptional customer service. What’s in it for you? Seeing your work makes a positive difference in the lives of our served communities.
- Competitive salary and comprehensive benefits (medical, dental, vision, paid time-off, flexible environment).
- Locally owned, friendly, innovative company with high growth projections.
- Career development.
- To learn skills and participate in critical projects in all areas of business.
