Journeyman Service Technician / Diesel Mechanic
Job Description
Job Detail
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About the job
Journeyman Service Technician / Diesel Mechanic
Journeyman Service / Diesel Mechanic:
$50/hour to 60/hour depending on experience
POSITION PURPOSE:
The Service Technician diagnoses and completes repairs on customer vehicles in a professional, timely manner while ensuring quality repairs at a fair cost to the customer
KEY RELATIONSHIPS:
The Service Technician reports directly to the Service management team- The Service Technician will communicate, with all relevant co-workers, the daily course of duties as these duties relate to the accomplishment of directives, objectives, and timely completion open repair orders
The Service Technician will work closely with their co-workers in coordinating with them as it relates to the various aspects of customer service requirements
The Service Technician will work closely with other technicians and co-workers in coordinating repair strategies and estimates in an effort to provide excellent customer service
DUTIES AND RESPONSIBILITIES
• Daily planning with the rest of the service team to establish repair strategies based on job priorities
• Determine work required from the repair order
• Diagnose vehicle in operation to determine issue, to verify customer’s complaint, and to plan repair strategy
• Complete repairs efficiently within the time allowed
• Perform QUALITY repairs minimizing shop comebacks and unnecessary shop expense
• Submit a complete and accurate write-up for each repair performed
• Road test vehicles to verify satisfactory repair (if you possess a CDL)
• Manual and computerized time posting on a ongoing basis
• Confirm that all cores are returned to parts and that warranty parts are properly tagged and stored
• Coordinate with the rear parts counter, as needed on parts needed for the repair
• Maintain a clean shop environment- Throw out trash from your repair
- Return tools to the cage
- Roll up and store drop lights and extension cords
• Maintain the readiness and proper working condition of the shop tools- Make adjustments and minor repairs as needed
- Notify Service Manager if a needed tool is not quickly repairable
• Assist the Service Team with preparing accurate repair estimates when required
• Update Service Manager on current repairs in process on a regular basis
• Maintain current certifications
• Work in a safe manner- Do not put yourself, a customer, a fellow employee, or a vehicle in harm’s way
• Provide and maintain a full set of hand tools and air tools
• Leave the customer’s vehicle in the same or cleaner condition than when you started repair- Use seat covers and floor mats
• Be punctual at the start of your shift and when returning from lunch and breaks
• Do not exceed two hours on diagnosis without approval from the Service Manager
• Bring any additional repairs, immediately to the attention of the Service Team
• Always wear your safety glasses when on the shop floor
• Understand and follow federal, state, and local regulations regarding disposal of hazardous waste, OSHA, MSDA, right-to-know, etc,
• Conduct oneself in a professional manner reflecting the importance that the customer has in our business- Without the customer, we are out of business
• Think company “first” & customer “first” & safety “first” in all day to day activities
Compensation details: 50-60
Desired Skills and Experience
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