It Services Technician
Job Description
Job Detail
- Provide 1st and 2nd, and 3rd tier support to SpaceX employees
- Manage on site inventory and the total lifecycle of IT assets
- Procure, configure and deploy computer hardware and mobile cellular devices
- Troubleshoot software and hardware issues, in person and remotely
- Configure and troubleshoot desktop, label and large multifunction printers
- Network support and troubleshooting from device connectivity to VLAN configuration
- Configure non-traditional network attached devices (production, metrology and test machines) and interface with SpaceX infrastructure
- Develop new workflows and solutions, working directly with IT engineering groups and other internal/external resources to resolve complex issues
- Write instructional documentation and convey highly technical ideas in terms that non-technical people can understand
Basic Qualifications
High school diploma or equivalency certificate- 1 years of professional experience building, deploying and troubleshooting computer systems, hardware, printers, software, and IP networks within an enterprise environment
- Experience supporting Microsoft technologies
-
Preferred Skills And Experience
Experience supporting Mac iOS and Linux environments - Technical certifications (i
- e
- A , Network , MCSE)
- Working knowledge of audio-visual equipment
- Comfortable working with mission critical and sensitive systems, with a sense of urgency appropriate to the responsibilities
- Able to work independently while maintaining patience with the constant interruptions
- Due to the high visibility of this position, excellent written, verbal and phone communications skills
-
Additional Requirements
Must be physically fit enough to regularly lift up to 25 lbs - for duties (i
- e
- delivering computers, unpacking and rack-mounting equipment)
- Must have valid driver’s license
- Must be willing to work all shifts, overtime, and/or weekends as needed
- Approximate shift start times:1st shift (6:00AM) & 2nd shift (6:00PM)
Pay Range
COMPENSATION AND BENEFITS:
IT Services Technician/Level 1: $29- 00 – $35
- 00/hour
IT Services Technician/Level 2: $34 - 00 – $40
- 00/hour
IT Services Technician/Level 3: $38 - 00 – $45
- 00/hour
Your actual level and base salary will be determined on a case-by-case basis and vary based on the following considerations: job-related knowledge and skills, education, and experience
Base salary is just one part of your total rewards package at SpaceX- You also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan
- You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks
- You also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year
- Employees accrue paid sick leave pursuant to Company policy which satisfies or exceeds the accrual, carryover, and use requirements of the law
Itar Requirements
To conform to U- S
- Government export regulations, applicant must be a (i) U
- S
- citizen or national, (ii) U
- S
- lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U
- S
- C
- 1157, or (iv) Asylee under 8 U
- S
- C
- 1158, or be eligible to obtain the required authorizations from the U
- S
- Department of State
- Learn more about the ITAR
SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status
Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliance@spacex- com
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