General Service Technician
Job Description
Job Detail
- Accurately perform basic vehicle services and repairs effectively and efficiently in accordance with Monro standards of operation
- Tire Services – perform wheel removal, balancing, patch/plug repairs, changing, mounting, installation and TPMS service and repair
- Vehicle Services – perform lubrications, oil changes, basic maintenance (e
- g
- bulb, wiper blade and filter replacements, etc
- ), battery testing and installations
- Consistently complete Monro’s Courtesy Inspection process, on every guest vehicle, identifying, documenting, and communicating additional needed services and repairs
- Assist in inventory management to include pulling tires and parts, unloading and stocking inventory
- Assist with all general store duties, ensuring the store is in excellent condition and maintained to Monro standards for cleanliness and consistently in guest ready condition
- Consistently perform service(s) in accordance with Monro’s safety standards including but not limited to Monro’s Wheel Torque, Oil safety and compliance procedures
- Test drive vehicles in accordance with Monro’s Road Test policy, including consistently utilizing our dedicated test drive routes, while observing all local traffic and safety laws
- Understand and adhere to company policies and procedures, Governmental standards including environmental codes and ANSI/OSHA standards
- Consistent use of all required safety standards set forth in training and policies and procedures
- Maintain technical knowledge and capabilities to ensure proficiency through the timely completion of all required Monro University training courses and modules
- Operate, utilize, and maintain all equipment in a safe manner in accordance with Monro and equipment manufacturer guidelines including but not limited to lifts, welders, brake lathes, etc
- Perform other duties as assigned and required
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Profile Summary
Ability to take initiative in identifying problems, collecting data, and establishing facts to make practical decisions and recommend solutions - Strong customer service skills
- Strong verbal and written communication skills with the ability to convey technical issues and write routine reports
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