Field Support Analyst
Job Description
Company: Educated Solutions Corp
about the job
our client, a leader in commercial real estate, is seeking a reliable field support analyst to provide hands-on it support and assist with nationwide hardware distribution across multiple locations. this is a full-time, onsite role in cleveland , oh operating monday-friday 8:00am-5:00pm. this position starts as a 3-month contract opportunity and pays $27-29 per hour based on experience. this role supports day-to-day operations including ticket resolution, desk side support, and hardware logistics. this is a great opportunity for a proactive, customer-service-focused it professional who enjoys solving problems, collaborating with others, and providing excellent support across various systems and technologies. the ideal candidate has 2–3 years of it experience, 5 years in customer service, and strong communication skills.. key responsibilities
- Provide desk side and remote technical support for end-users
- Work and resolve helpdesk tickets in a timely and professional manner
- Assist with hardware deployment and distribution across the country
- Troubleshoot issues related to Windows 11, Office 365, Intune, and Active Directory
- Follow imaging and deployment procedures for new hardware
- Maintain accurate documentation of support tasks and hardware inventory
- Deliver proactive customer service to internal stakeholders and teams
Qualifications 2–3 years of IT support experience - 5 years in a customer service environment
- High school diploma or GED required
- Proficient in:
- Windows 11
- Microsoft Office 365
- Microsoft Intune
- Azure
- Active Directory
- Imaging and deployment processes
- Strong interpersonal and communication skills
- Microsoft Certification (preferred but not required)
Nice to Have Willingness to learn and grow in a fast-paced environment - Demonstrated ability to work well in a team
- Experience in collaborating across departments or locations
- Relevant IT certifications or technical training ~
