Field Service Technician – Printing Industry
Job Description
Vibrant Position
Position: Field Service Technician – Printing Industry
Company: Durst Image Technology US
Company: Durst Image Technology US
Job Brief
Please note: we do not require assistance from external recruiters for this position.
Salary Detail
$55,000 – $75,000 a year
Experience
Job Chronology is required
Qualifications
Diploma in releted field is required
Job Detail
- RC Car and Planes
- Robotics experience
- Automotive repair
- Motorcycle rebuild and repair
- Bicycle repair/modifications
- Small engine repair
- Automation machine repair
- Mechatronics students
- Machine assemblers or repair
- Marine mechanics Now, a bit more about what you’ll be doing in this job:
- The Service Technician is responsible for installing and servicing all printers to the delight of our customers, while enhancing Vanguard Digital’s products by recommending enhancements/improvements. Your specific responsibilities include: Ensure all printers are properly installed and operational.
- Train Vanguard customers on how to operate our printers.
- Diagnose, repair and solve issues with our printers via remote support or onsite service.
- Support sales activities by passing information/opportunities to Sales
- Provide remote support for our customer service 1-800 line.
- Communicate effectively with all stakeholders to direct activities that support and deliver on our commitments.
- Document/Record service calls including materials and resolutions in our software (Salesforce) system. What you bring to the table:
- The successful candidate will be an aggressive problem solver and an action oriented individual who effectively builds long-term value with our customers and fellow employees.
- To be considered for this position, you must have these qualifications: Heavy, industrial equipment maintenance knowledge/experience
- Installation/support experience onsite as field tech/engineer
- Willingness to travel as needed, typically up to 75% of the time throughout the USA and Canada, with occasional weekend work to meet customer needs
- Great attitude and eagerness to learn
- Excellent communication and customer service skills
- Strong mechanical aptitude and good dexterity
- Strong electrical and electronic troubleshooting skills
- Ability to identify, recommend, and implement effective technical repair and maintenance solutions.
- Proficient computer skills
- High school diploma or equivalent
- Experience or training within some form of mechanical discipline
- Valid driver license and willingness to do pre-employment drug and criminal background checks
- Physical Demands: Must be able to stand and walk most of the workday, including frequent bending/stooping. Must be able to lift/carry and push/pull up to 50 pounds. Bonus points for these nice-to-have but not required qualifications: Associates degree or equivalent training and/or experience
- Previous experience in printing or related industry
- Familiarity with reading schematics and wiring diagrams
- Hands-on experience with hand tools
- Working knowledge of multimeters for electrical testing
- Working knowledge of AC and DC up to 3 phase
- Basic knowledge of PLC programming
- Strong understanding of computer hardware and software
- Durst Image Technology US LLC and Vanguard Durst Digital Printing Systems LLC are committed to equal employment opportunity and to providing a workplace free from harassment and discrimination. XJ6
