Customer Service And Mailroom Specialist

Position: Customer Service And Mailroom Specialist
Company: Ricoh

Job title: senior on-site service specialist summary : join our dynamic team as a senior on-site service specialist, where you will play a pivotal role in transforming our clients’ experience through top-notch operations support.

Professional Track Record is required

Diploma in releted field is required

• Operate high-volume 2D or 3D print and copy machines, ensuring top-notch quality and
• efficiency. Provide essential equipment troubleshooting and escalate technical issues promptly for
• resolution. Deliver exceptional customer service by addressing inquiries, coordinating service calls,
• and managing job requests. Maintain meticulous records, manage inventory, and calculate charges for services
• rendered. Collaborate with team members to ensure smooth delivery of completed jobs and support
• various building functions. Embrace flexibility by occasionally assisting with meeting room setups, light maintenance,
• and reception duties. Uphold safety standards and adhere to protocols while handling equipment and materials,
• ensuring a secure work environment. Qualifications Must Have: High school diploma or GED, coupled with minimum 1year of relevant work experience.
• Proficiency in basic computer skills, including MS Office Suite.
• Strong communication skills and ability to thrive in a fast-paced, customer-centric
• environment.
• Qualifications Nice to Have: Previous experience in copy jobs or related fields.
• Basic knowledge of electronics and copier equipment repair.
• Valid driver’s license with minimum auto insurance coverage.
• In this role, you will be at the forefront of innovation, providing solutions and exceptional service. If you are ready to make a meaningful impact and embark on a journey of growth, apply now to join us in shaping the future of service excellence