Arity – Customer Success Implementation Engineer Intern – Arity
Job Description
Job Detail
- Shadow Arity team members to become familiar with Arity flagship products in Telematics and Mobility such as Routely, the Arity SDK and APIs, which support these products
- Learn about all facets of being a member of Customer Success – selling, nurturing, supporting and having long term relationships and experiences with Customers
- Learn about our Customers – their business strategies, goals and how using Arity Solutions and Services helps Customers to achieve their goals
- Learn new technologies in support of Arity’s cloud-based infrastructure, APIs, SDKs and mobile technologies
- Learn how to work with debugging tools such as Postman and Jupyter Notebooks
- Support CSMs and the Lead Solution Implementation Engineer by performing technical walk throughs of how to use the product and best practices to optimize implementation and ongoing use
- Work with the customer support team to understand how to troubleshoot and resolve issues, working with internal and external resources, and learn customer support best practices
- Collaborate with Product, and Engineering, to understand the implementation, and adaptation, of Arity products, solutions, and capabilities, based on feedback from Customers and your key learnings
- Collaborate with Customer Success Managers to share critical client activity as you are assisting with onboarding or troubleshooting issues
- Mature your skills in iOS, Android, mobile testing, data analysis and processing
- travel to Client sites to observe and/or participate in 1-2 Customer quarterly business reviews
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Required Qualifications
Working toward a degree in computer science, software engineering and development, or relevant work experience - Introductory coding and/or mobile development experience
- Knowledge of mobile development tools
- Mastery of excel for analyzing data (use of pivot tables, formulas)
- Interest in data analysis and processing
- Proven ability to understand technical concepts and distill into business terms for key stakeholders to understand
- Interest and passion for working with progressive technologies
- Strong communication and presentation skills
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Preferred Qualifications
Development experience with mobile apps in iOS or Android - Exposure and/or experience using APIs
- Exposure and/or experience working with postman, apigee, Jupiter, and/or cloud technologies
At Arity, great things happen when our people work together
That’s why when you join our team, we make sure it isn’t just a job — it’s an opportunity- One that takes your skills and pushes them to the next level
- One that encourages you to challenge the status quo
- And one where you can impact the future for the greater good
You’ll do all this in a flexible environment that embraces connection and belonging- And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live
Good Hands- Greater Together
Compensation offered for this role is between $20 and $42 an hour and is based on experience and qualifications
Skills
Customer Centricity, Digital Literacy, Inclusive Leadership, Learning Agility, Results-Oriented
Joining our team isn’t just a job — it’s an opportunity- One that takes your skills and pushes them to the next level
- One that encourages you to challenge the status quo
- One where you can shape the future of protection while supporting causes that mean the most to you
- Joining our team means being part of something bigger – a winning team making a meaningful impact
Allstate generally does not sponsor individuals for employment-based visas for this position
Effective 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component
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