It Operations Engineer
Job Description
Job Detail
- Provide first-level IT support to team members, including troubleshooting hardware and software issues, resolving network connectivity problems, and assisting with AV equipment setup and configuration
- Provide a single point of contact for executives based in the SF hub
- Coordinate with other team members to support events and large meetings, coordinating additional resources as necessary
- Maintain and troubleshoot IT assets in our office, including computers, laptops, printers, and AV equipment
- Provide hardware and software to existing team members and new hires
- Support ZOOM rooms in person and remotely
- Maintain accurate IT and AV support requests, resolutions, and equipment inventory records
- Stay up-to-date with the newest IT trends and technologies to recommend improvements and enhancements
Qualifications
Bachelor’s degree in Information Technology, Computer Science, or a related field - Driven to provide outstanding customer service and has excellent communication skills
- Experience in supporting executives and high profile team members
- Experience in IT support, A/V equipment management, and event coordination
- Strong knowledge of macOS and Windows operating systems
- Excellent troubleshooting and problem-solving skills
- Excited to work independently and as part of an international team
- Detail-oriented and organized with strong documentation skills
- Has a demonstrated ability to work independently with minimal guidance, proactively manages tasks and priorities across multiple projects, analyzes and executes work efficiently, collaborates effectively with cross-functional teams, and thrives in fast-paced, results-driven environments
Compensation And Benefits
Superhuman offers all team members competitive pay along with a benefits package encompassing the following and more:
Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)- Disability and life insurance options
- 401(k) and RRSP matching
- Paid parental leave
- 20 days of paid time off per year, 12 days of paid holidays per year, two floating holidays per year, and flexible sick time
- Generous stipends (including those for caregiving, pet care, wellness, your home office, and more)
- Annual professional development budget and opportunities
Superhuman takes a market-based approach to compensation, which means base pay vary depending on your location - Our US locations are categorized into two compensation zones based on proximity to our hub locations
Base pay vary considerably depending on job-related knowledge, skills, and experience- The expected salary ranges for this position are outlined below by compensation zone and be modified in the future
United States
Zone 1: $130,000 – $220,000
We encourage you to apply
At Superhuman, we value our differences, and we encourage all to apply—especially those whose identities are traditionally underrepresented in tech organizations- We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, ancestry, national origin, citizenship, age, marital status, veteran status, disability status, political belief, or any other characteristic protected by law
- Superhuman is an equal opportunity employer and a participant in the US federal E-Verify program (US)
- We also abide by the Employment Equity Act (Canada)
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