Solutions Engineer
Job Description
Job Detail
- Lead the technical onboarding of new customers, ensuring a smooth and positive experience from day one
- Write and maintain code to bridge the last mile between our core platform and our customers’ needs
- Identify pain points and assist with building internal tools to solve them
- Contribute to the development and enhancement of our API
- Create and maintain comprehensive technical documentation, including publicly available code snippets to help customers utilize our platform
- Design and implement tailored solutions to meet specific customer needs, including working with all kinds of datasets
- Collaborate with our sales and operations teams to ensure technical capabilities are accurately communicated and customer requirements are addressed
- Work closely with our product and engineering teams to translate customer feedback into actionable product enhancements
You Might Be a Fit If You
Have 3 years of experience in a technical role, preferably with a focus on customer-facing solutions- Are motivated by helping customers succeed, with a strong desire to roll up your sleeves and solve tough problems in a fast-paced environment
- Possess a strong understanding of computer science, data management, or related fields
- Can bridge the gap and help non-technical stakeholders understand technical concepts
- Love writing code in Python (or a similar scripting language) and learning new technologies
- Have experience with SQL and database management, with the ability to write and optimize queries
Bonus Points
Previous experience working with data labeling or machine learning- Prior experience working with customers in a life sciences-adjacent domain
- Strong operational skills, including project management, and the ability to juggle multiple priorities
- Comfortable with ambiguity and capable of thriving in a rapidly changing environment
- Previous experience with Retool or other frameworks for internal tool development
Don’t meet every requirement? At Centaur Labs, we are dedicated to building a diverse, inclusive, and authentic workplace- So, if you’re excited about this role but your experience doesn’t perfectly align with every qualification in the job description, we encourage you to apply anyway
- You might just be the right candidate for this or other roles!
Why Join Centaur?
This is an excellent opportunity for a Solutions Engineer to contribute to a growing company - If you are eager to take on new challenges and help streamline our customer interactions as we expand, we’d love to hear from you!
Competitive salary and equity - Benefits include health insurance, 401k plan with employer match, professional development stipend, and partially reimbursed coworking space
- Work from wherever — your home, a coworking space, our office space in Boston, or a hybrid! (typical working hours are 9:30-6)
- Vacation and leave: ~Four weeks of paid vacation plus 11 annual paid holidays and generous parental leave
- Fabulous company culture centered around our values: Act with integrity: We always do what is right for ourselves, our team, our customers, our community and the world
- Create change: Believe in ideas that seem unrealistic or unconventional
- Take initiative to improve the company and the world, unprompted
- Keep learning: Seek out opportunities to ask questions, test assumptions, learn, and improve
- Stay curious
- Every voice counts: Collective intelligence is core to our company
- Speak your mind
- We are more than the sum of our parts
- ~
