Automation Field Service Technician
Job Description
Job Detail
- Fully accountable for completing the work according to the service work order
- Support the Ranpak Tech Support Hotline when necessary
- Prioritizes working safely at all times, and abides by any specific customer requirements
- Responsible for writing detailed and accurate field service reports
- Accountable for timely submission of field service reports and expenses
- Maintain communications with customer and Ranpak personnel about the progress of the job
- Help to build and maintain professional relationships with various customers
- Responsible for keeping the tools and other equipment (e
- g
- service van) in a good condition
- Responsible for a clean and tidy machine/working place when leaving the customer’s location
- Actively contribute to a professional and profitable service organization
Qualifications
Formal electrical/mechanical training from a university or technical school is preferred, or 4 years’ experience with industrial automation maintenance & troubleshooting - Ability to travel within North America on short notice, ramp up to 50-70% travel is expected
- Strong mechanical/electronic skills to analyze and resolve problems of complex machinery
- Able to understand and work with PLCs of different vendors (e
- g
- Siemens, Beckhoff, etc
- )
- Logical and solution-oriented thinking
- Self-Motivated, aspiring to improve technical knowledge and keep skills sharp
- Ability to read blueprints, schematics and technical drawings
- Good verbal & written communication
- Experience with SAP or similar ERP systems
- Highly focused on customer service and exceeding client expectations
- Above average use of computer applications like MS Office
- Flexible working hours to meet customer needs
- Occasional weekend and off-shift hours
EOE STATEMENT We are an equal employment opportunity employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law
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