Dispatcher Hvac Residential Service
Job Description
Job Detail
- Serve as the primary telephone contact for all Residential customers during the service process, including updating records, setting appointments, and following up on issues
- Coordinate workflow for job proposals, confirmation calls, and other paperwork
- Answer incoming calls, schedule service and repair appointments, and set up annual maintenance or warranty service visits
- Develop daily schedules for technicians and dispatch them to service calls
- Track service calls to ensure customer expectations are met and satisfaction is achieved
- Communicate any arrival time discrepancies to customers
- Create service tickets and purchase orders for required parts
- Perform additional duties as assigned
What We’re Looking For
Experience: At least 1 year of customer service and dispatching experience- Skills:
- Proficiency with scheduling, spreadsheet, database, and word processing software
- Excellent verbal and written communication skills
- Strong multitasking and organizational abilities
- Accurate data entry skills
- Education: High School Diploma or GED
- Personal Traits:
- Customer Focus
- Self-Management
- Planning and Organization
- Empathetic Outlook
- Resiliency
- Teamwork
- Diplomacy & Tact
- Integrity
Why Join GSM Services? At GSM Services, we live by our mission, vision, and beliefs - You’ll be part of a supportive team where your contributions matter
- As a Residential Service Dispatcher, you’ll play a critical role in delivering exceptional service to our customers while supporting our hardworking technicians
About
GSM Services is ready to hear from you and help you get started with a great career- If you still need a little more information before applying just click on the link below to hear more about our company and also hear from our coworkers:
https://www - youtube
- com/playlist?list=PLtb8tsnrZf3_GX2TUcGP10pqrI8qdh0mE ~
