Telecommunications Technician
Job Description
Job Detail
- Install, maintain/repair, remove, rearrange, program, test, and troubleshoot residential/small business products
- and services, including but not limited to POTS, HSI, Networking, and fiber from the cross-connect or serving
- terminal into the customer’s premise
- Set up, reconfigure, maintain, and troubleshoot customer’s wireless/wired home network, including but not
- limited to wireless modems; LAN peripherals such as Wii; printers; IPTV; and other wired and wireless
- communication devices linked into the home network
- Complete various splicing connections on new and existing cable, fiber, wire and connects wires and cables to
- terminals, and attach/detach various kinds of hardware to wires and cables
- This includes cabling various
- electronic components (e
- g
- , routers, computers, TVs, stereo systems, and home entertainment systems) and
- installing/maintaining/repairing inside wiring and jacks
- Utilizes hand tools, power tools, and specialty tools, including test equipment (i
- e
- , VFL, ONX, OTDR) and/or
- laptop computer to install or repair and confirm product/service functioning properly, to troubleshoot and take
- appropriate action, and/or to coordinate repair and service issues with the applicable test center or other
- designated employees
- Read and interpret customer service orders, repair tickets, technical (i
- e
- , mechanical, electrical, digital)
- drawings, maps, blueprints, diagrams, etc
- , and perform specified work
- Complete a designated amount of work in a specified timeframe with a high degree of quality, adjusting work
- assignments or schedules to meet changing work-related priorities or demands
- Interact with customers professionally and courteously via telephone and on the premises
- Review and discuss
- service order requirements with customers, evaluating customers’ needs in addition to recognizing and
- suggesting additional/alternative services as appropriate
- Confirm/update trouble reported or services ordered, review billing information, respond to questions on
- features/usages/applications/capabilities of equipment and services, and review systems configuration
- Test
- equipment, lines, and services to verify proper installation and/or repair
- Identify/explore additional revenue generation opportunities
- Work well with others to achieve common goals and to foster a cooperative climate, as well as work
- independently in the field with little supervision
- Uses laptop for various purposes, including but not limited to checking email, reviewing ticket or circuit
- information, and running test routines
- Work with telecom color-coded wires and cables
- Work with basic electricity, as it relates to
- telecommunications
What We Look For In a Candidate
Able to work varying shifts and hours including possible mandatory overtime, weekends and holidays- be
- assigned to work out of town for varying lengths of time
- Requires a valid state driver’s license and a satisfactory driving record
- Able to climb and work at elevations (e
- g
- , from ladders, poles) exceeding 18 feet
- When working aloft with ladders or other equipment with weight-capacity ratings, employees must adhere to
- the Company safety policy and equipment weight requirements
- Able to work in confined spaces (e
- g
- , attics, crawl spaces)
- Able to perform strenuous physical activities including, but not limited to lifting objects weighing over 75
- pounds
- Able to perform job activities outdoors in different weather conditions (e
- g
- , extreme cold and/or heat, inclement
- weather)
- High school diploma
- 0 to 2 years of experience
Compensation
Pay Ranges
Minimum hourly rate: $17 - 23
Maximum hourly rate: $30 - 69
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing
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