Field Support Technician
Job Description
Job Detail
- Competitive pay and bonus plan
- Paid vacation, holidays, and sick time
- Comprehensive benefits package, including 401K, medical, dental, and vision care – available from day one
- Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources
- Encouraging and collaborative team environment
- Dedication to safety through our Zero Harm policy
- Company vehicle, tools, and equipment provided to complete all jobs
- Scheduling and management support
- JCI Employee discount programs (The Loop by Perk Spot)
What You Will Do
Field Support Technician Employees engage in On Site Technical Assistance, Customer Support and the Remote Programming of Fire Alarm Systems
How You Will Do It
Coordination and Travel to Local Offices to assist with Customer Sites experiencing difficulties- Remote Support Teams Channel Q & A
- Contacting to Local Offices to get the files needed to build a complete Simplex Fire Alarm System Program
- Work with the Design Team to get the
- csv files and the latest submitted and approved drawings to build a complete Simplex Fire Alarm System Program
- Read and interpret construction documents, including drawings, specifications, and contracts
- Interpret and apply applicable NFPA standards to build a complete Fire Alarm System Program system based on the building type, construction type, hazard classification and architectural features
- Work closely with the district contracting teams to understand the contract with the customer, the scheduling of the program process, and the delivery needs of the installation crew
- Work with the Remote Programming Team in a Microsoft Teams Virtual Environment to share standard processes
- Attend weekly Microsoft Teams meetings to discuss backlog and urgent projects
- Upload completed projects to SharePoint and send those links to Local Offices to be downloaded to the Fire Alarm Panel
- Be available when the program will be uploaded to help the Local Technician with any programming related issues
- Promote the Team and develop working relationships with the Local Offices
What We Look For
An Experienced Simplex Fire Alarm System Technician/Programmer - Motivated, self-starter who has the ability to work from home
- Available to travel 50% of the time
Required
Minimum Experience: 15 years Simplex Fire Alarm Technician/Programming Experience- Proficient in MS Office, Excel, and Simplex programmers
- NICET Level III certification is preferred
- Proficient in interpreting and applying applicable NFPA standards, and in reading and interpreting construction documents
HIRING HOURLY RANGE: $44 – $54 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data)- This position includes a competitive benefits package
- For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs
- johnsoncontrols
- com/about-us ~
