Noc Network Technician I
Job Description
Empowering Opportunity
Position: Noc Network Technician I
Company: SyncGlobal Telecom
Company: SyncGlobal Telecom
Job Brief
Job descriptionas a ‘network technician i’, you will be responsible for identifying, troubleshooting, and resolving a wide range of network related problems effectively.
Salary Detail
From $20 an hour
Experience
Career Progression is required
Qualifications
Diploma required, with an Associate Degree in IT/IS or other technical field preferred.
Job Detail
- Installation and Testing of network equipment and circuits
- Troubleshoot and resolve network problems (Level 1)
- Customer Support (Ph1and in-person)
- Perform duties within on-call rotation
- Update supervision on major areas of responsibility
- Facility maintenance – Perform assigned duties for building and property maintenance (i.e. roof, batteries, AC and DC breaker checks, generators, UPS)
- Equipment maintenance – Perform assigned duties pertaining to network equipment preventive maintenance. This includes keeping a schedule for all live equipment that matches vendor best practices on their products.
- Train peers as needed
- Perform Project assigned tasks, with good communication with Project Manager
- Complete projects in a timely manner
- Proactively identify negative network conditions when possible, and communicate to supervisor
- Seek knowledge on current and new applicable technologies
- Maintain cooperative work relationships
- Perform special assignments when needed
- Skills
- Able to identify, troubleshoot, and resolve a wide range of complex data and telephony network related problems effectively
- Understand principles and practices of networking technologies
- General understanding of LAN/WAN protocols
- Able to work under general supervision independently and in a team environment
- Maintain cooperative work relationships
- Good time management and documentation skills
- Good writ10and verbal communication skills
- Able to type 45+ WPM with 95+% accuracy
- Long periods of sitting
- Able to bend, stoop, lift, carry, kneel/crawl, repetitively
- Drive Safely and supply and maintain a satisfactory Motor Vehicle Report
- Provide and maintain a valid driver’s license and vehicle insurance
- Able to maintain balance and climb ladders safely
- Possess sufficient hand strength and dexterity to safely use industry tools, including sharp tools (ie. knives, scissors, cable clippers, and blades)
- Able to work in a non-tobacco, non-vaping environment
- Must also be able to tolerate confined spaces and work well in a stressful environment
- Education, Experience Training
- Candidate/incumbents must meet the minimum qualifications as detailed below or have a combination of education and/or experience deemed equivalent by management.
- Education:
- High School Diploma required, with an Associate Degree in IT/IS or other technical field preferred. Knowledge should include ability to troubleshoot basic layer 3 problems.
- Experience:
- Commercial and/or Residential Internet installation
- In addition to education requirements, at least 2years’ experience troubleshooting and repairing data and telecommunication networks is preferred.
- Basic Layer 3 troubleshooting: 2 years (Preferred)
- Data and Telecom troubleshooting/repair: 2 years (Preferred)
- Location:
- Applicant must live and be able to reliably commute from within 45 miles of our home office in Bremen, GA
- SyncGlobal is a Drug-Free Workplace.
- SyncGlobal is an equal opportunity employer. All qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
- Job Type: Full-time
- Pay: From $20 per hour
- Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
- Application Question(s):
- Are you at least 22 years of age as required by our auto insurance provider for company drivers?
- Do you live or plan to live within 45 miles of our home office in Bremen, GA prior to beginning work for us?
- Education:
- Associate (Preferred)
- Experience:
- Basic Layer 3 troubleshooting: 2 years (Preferred)
- Data and Telecom troubleshooting/repair: 2 years (Preferred)
- Language:
- English (Required)
- License/Certification:
- Driver’s License (Required)
- Work Location: In person
