Technical Services Specialist
Job Description
Progressive Position
Position: Technical Services Specialist
Company: Vector Security, Inc.
Company: Vector Security, Inc.
Job Brief
The technical service specialist is responsible for providing the highest quality customer experience to both our external and internal customers in a timely and efficient manner.
Experience
Employment Achievements and Milestones of 5 Years is required
Job Detail
- Provide excellent customer support (phone, email, portal)
- Primary point of contact for escalated issues.
- Develop and document customer support processes and procedures.
- Track and analyze customer support metrics (response times, resolution rates, etc.).
- Optimize utilization of software / subscription services Technical Support and Engineering: Provide technical support to field technicians
- Perform systems and software installation and programming
- Assist in staging and testing new systems
- Support Project Management
- Develop and maintain expertise in leveraging manufacturer’s customer and technical Support
- Develop plan for improvement of cybersecurity aspect of security system projects.
- Engage with Sales Engineer team in secondary round conversations to ensure customer scope and design meets all needs
- Maintain technology certification levels to provide advanced support. What you’ll need: 3-5 years’ experience with physical security systems, telecom systems, networking or I/T in Field Service or Customer Support role
- Strong computer skills or server skills
- Low Voltage or Electrical Experience
- Strong organizational skills and attention to detail.
- Ability to intelligently communicate (verbal and written) to internal and external customers and management.
- Ability listen, understand, breakdown information being provided, and provide accurate direction on what is needed to resolve technical issues
- Ability to work independently and as a team member
- Ability to work under pressure and to meet deadlines
- Highly preferred: experience working with Brivo, Milestone, Eagle Eye Networks, Singlewire InformaCast, Axis or Hanwha What you’ll get:
- Why join us?
- We are the fourth largest security integrator in the country and have proudly been installing innovative security and smart automation solutions in homes and businesses for more than 50 years. Our purpose is to make our world more secure, connected, and empowered, 1customer at a time.
- Our Values: Win as a team.
- Do the right thing.
- Make a difference every day.
- Get it done.
- Think big. If you share these ideals, we’d love to hear from you!
- Benefits:
- Along with competitive compensation and career advancement opportunities, we offer a comprehensive “Total Rewards” package. Qualifying employees receive: Medical, dental, and vision coverage
- Company paid life and ADD insurance
- Company paid short- and long-term disability
- Voluntary benefit products
- 401k retirement savings plan
- Paid time off for vacation, sick days and floating holidays
- Tuition reimbursement
- Employee Assistance Program (EAP) Vector Security is a Drug-Free Workplace
- Vector Security is an Equal Opportunity Employer
- All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran or disability status. Experience Required 3 – 5 years: Customer service experience and technical ability Education Required High School or better Behaviors Required Detail Oriented: Capable of carrying out a given task with all details necessary to get the task d1well Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
