Service Manager – Mason City
Job Description
Collaborative Venture
Position: Service Manager – Mason City
Company: Hy-Vee
Company: Hy-Vee
Experience
Career Achievements is required
Job Detail
- Partnerships
- Growth mindset
- Results oriented
- Customer focused
- Professionalism
- Reporting Relations:
- Accountable and Reports to: District Store Director. Store Manager. Assistant Managers of HWH, Perishables, Store Operations, and eCommerce
- Positions that Report to you: All positions except those listed above or designated by the Store Director
- Primary Duties and Responsibilities:
- Maintains a positive attitude. creates an atmosphere of friendliness and fun through flexibility and teamwork.
- Generates a friendly atmosphere by encouraging employees to greet and speak to customers. providing prompt, courteous, and efficient service to customers and sets a good example.
- Provides prompt, efficient, and friendly customer service by exhibiting caring, concern, and patience in all customer interactions and treating customers as the most important people in the store.
- Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
- Makes an effort to learn customers’ names and to address them by name whenever possible.
- Assists customers by: (examples include) Escorting them to the products they’re looking for.
- Securing products that are out of reach.
- Loading or unloading heavy items.
- Making note of and passing along customer suggestions or requests.
- Performing other tasks in every way possible to enhance the shopping experience. Answers the teleph1promptly and provides friendly, helpful service to customers who call.
- Performs as a leader and role model and maintains positive employee relations.
- Plans, prepares, and adjusts work schedules and assigns employees to specific duties, and follows up to ensure duties are properly completed in a timely manner.
- Supervises and coordinates activities of employees in all areas of the store (in Department Manager’s absence) or performs the work necessary at all job levels.
- Learns to formulate pricing philosophies or merchandise, following guidelines established by the Store Director.
- Ensures proper customer service throughout the store and addresses specific customer issues.
- Evaluates employee performance to recommend personnel actions in their respective area such as promotion, transfer, or dismissal.
- Trains and enforces safety procedures to provide a safe and healthy work environment for employees and customers, and fills out customer accident forms.
- Works safely to prevent on-the-job injuries, fills out first report of injury, and assigns light duty as necessary.
- Compiles, stores, retrieves, and understands managerial data (i.e. sales, inventory reports, ad and display projections/actuals, etc.)
- Orders merchandise (new product, promotional, seasonal, or to replenish merchandise on hand), verifies delivery of merchandise, ensures quality, compares records with merchandise ordered, and reports discrepancies.
- Trains workers in store policies, department procedures, and job duties.
- Ensures compliance of employees with established policy/law, security, sales, and record-keeping procedures and practices.
- Determines location of ad and promotional displays, ensures product quality and quantities to meet customer and store demands and profitability.
- Confers with employees and assists in solving problems affecting job performance and of established policies and procedures.
- Explains store services to potential personal and business account customers to generate additional business for the store.
- Understands the basics of store accounting.
- Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
- Adheres to company policies and individual store guidelines.
- Reports to work when scheduled and on time.
- Secondary Duties and Responsibilities:
- Determines the motivational needs of employees and provides the appropriate environment.
- Stays current with market trends and information (i.e. competition, new products, equipment, merchandising techniques).
- Provides continuous education for existing store employees regarding new and updated company and store policies, procedures, and job duties.
- Sells merchandise to company employees, customers or issues merchandise upon requisition by authorized personnel (inter-store transfers).
- Handles cash registers.
- Recommends cost reduction programs.
- Reviews personnel records to ensure completeness, accuracy, and timeliness, and understands the basics of the payroll system.
- Recommends additions, deletions, and shelf allocation of merchandise to be sold in any department.
- Assists in other areas of the store as needed.
- Performs other job-related duties and special projects as required.
- Knowledge, Skills, Abilities, and Worker Characteristics:
- Must have the ability to solve practical problems. a variety of variables with limited standardization. and interpret instructions.
- Ability to do arithmetic calculations involving fractions, decimals, and percentages.
- Possess the ability to interview to obtain basic information. guide people to provide basic direction. follow technical manuals. and have increased contact with people.
- Education and Experience:
- High School or equivalent experience.
- Two years or more of similar or related work experience preferred. Supervisory Responsibilities (Direct Reports):
- Instructing, assigning work, reviewing work, planning the work of others, maintaining standards, allocating personnel, and coordinating the activities of others.
- Selects new employees and acts on employee problems.
- Has the authority to recommend employee transfers, promotions, discipline, discharge, and salary adjustments.
- Physical Requirements:
- Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects.
- Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
- Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
- Working Conditions:
- This position is exposed to dust, noise, and temperature extremes. There are possible equipment movement hazards. electrical shock, and exposure to chemicals and solvents. This is a fast-paced work environment.
- Equipment Used to Perform Job:
- Pallet jack, box cutter, cash registers, knives, trash compactor, cardboard baler, forklift, computer, calculator, telephone, FAX machine, two-wheeler, register computer, ordering machine, use of limited power equipment, delivery vehicle, Western Union, Hunting/Fishing license computer, and money order machine.
- Financial Responsibility:
- Authorized to purchase merchandise and supplies and order repairs on equipment.
- Contacts:
- Has daily contact with customers, employees, suppliers/vendors, and the general public. Occasional contact with federal or state regulatory agencies regarding inspections.
- Confidentiality:
- Has access to confidential information which may include pricing, sales reports, profit and loss reports, and wages.
- Are you ready to smile, apply today.
- Employment is contingent upon the successful completion of a pre-employment drug screen.
