Plumbing Solutions Representative

Position: Plumbing Solutions Representative
Company: Bassett Mechanical

Bassett mechanical is a 3rd generation family-owned company that provides custom-built industrial refrigeration, hvac, plumbing, metal fabricating and preventative maintenance service solutions to customers throughout the united states and the world.

Career Accomplishments of 5 Years is required

• Service Maintenance
• Perform assigned preventive maintenance tasks within allotted hours and to a high-quality standard.
• Follow point-to-point troubleshooting guides to identify faults promptly.
• Check and verify the operation of complete systems before leaving the jobsite to minimize callbacks.
• Identify opportunities for improvement within existing plumbing systems and review recommendations with the Sr. Plumbing Service Manager.
• Stay current on appropriate codes, industry standards, and technical knowledge regarding equipment and concepts. Customer Communication Relationship Management
• Communicate with the customer upon arrival and at completion of work.
• Keep the manager informed of any customer-related concerns.
• Promptly follow up on leads and referrals, establish customer rapport, and identify needs.
• Public relations – entertain and build relationships with current customers.
• Handle key accounts as assigned. Sales Project Management
• Plan and efficiently schedule appointments and manage personal time to assure maximum productivity. continually utilize and maintain CRM tools.
• Qualify prospects, identify project solutions, estimate costs, make effective sales presentations, and address questions and objections professionally.
• Aggressively manage quotes and close sales. maintain an active backlog of quotes to consistently meet booking goals.
• Survey plumbing systems, understand customer needs, and determine repair, modification, or replacement requirements. interpret drawings, equipment, and job conditions.
• Interact with all divisions for cross-selling opportunities. Coordination Reporting
• Call in daily to dispatch to update work status and support coordination of upcoming tasks.
• Establish relationships with vendors to obtain pricing, delivery, and technical information as needed. Other
• Other duties as assigned/needed.
• Support and maintain a safe and Lean work environment. Summary of Skills, Knowledge and Abilities Licenses Certifications
• Must be a Journeyman Plumber with at least 5 years of experience working with large industrial/commercial plumbing systems and equipment.
• Must have Wisconsin Backflow Testing License. Technical Skills
• Good technical knowledge and experience in plumbing.
• Strong interest in technical sales.
• Good computer skills. Physical Availability
• Physically able to climb ladders, scaffolds, enter confined spaces, and access restricted areas for firsthand observation or inspection.
• Flexibility to work weekends or overtime when required per on-call schedule. Other Requirements
• Must have a valid driver’s license with a good driving record.
• Strong communication, organization, and supervisory skills.
• Proven sales/customer relations skills. Direct Reports None