Service Manager (Levels I Ii Iii)
Job Description
Collaborative Job
Position: Service Manager (Levels I Ii Iii)
Company: Resolute Industrial, LLC
Company: Resolute Industrial, LLC
Job Brief
At mobile air & power rentals, we provide innovative cooling, heating, dehumidification, and power solutions for our customers nationwide.
Experience
Job Success Stories of 5 Years is required
Job Detail
- Full-time positions with overtime and weekend opportunities
- Competitive hourly pay with quarterly bonus opportunities
- Health, Vision, and Dental Insurance
- Life Insurance
- 401k with company match
- Paid time off (vacation, sick days, holidays)
- Career development and advancement potential
- Employee discount programs Position Summary: The Service Manager at Mobile Air is responsible for managing branch operations and supervising a team of 1-12 Service Technicians to enhance customer satisfaction and operational efficiency. This role emphasizes effective communication and collaboration with sales personnel to meet client needs. Key Responsibilities: Ensure timely and high-quality service for customer orders.
- Oversee equipment installation, including gas connections and ductwork.
- Adhere to safety protocols and use appropriate safety gear.
- Conduct equipment start-ups, repairs, and maintenance of HVAC systems.
- Manage logistics for equipment pick-up, reconditioning, and storage.
- Leadership of the service team, fostering a positive work environment, and conducting performance evaluations.
- Implement and monitor service processes to improve customer experiences.
- Ensure safety practices and inventory management align with company standards.
- Train Technicians on maintenance and installation of equipment.
- Collect and respond to customer feedback to achieve operational goals.
- Perform additional duties as assigned. Qualifications: 2-5 years of experience in the HVAC rental industry, preferably in management.
- Preferred qualifications: Associate’s degree, 2-year HVAC certificate, or Universal Refrigeration Certificate.
- 1-3 years of supervisory experience.
- Proficiency in Microsoft Office and experience with MRP or rental software.
- Strong organizational skills and independent work capability.
- Detail-oriented with excellent communication abilities.
- Ability to lift/move up to 50 lbs. safely.
- Valid driver’s license and meets DOT and MVR requirements.
- Customer service oriented with a mechanical aptitude and eagerness to learn. Work Schedule: This position may require working a rotating on-call schedule and being available for evenings, weekends, and holidays during peak seasons. Travel may also be necessary. Overtime and double-time pay rates apply for applicable hours worked. Join our team and contribute to the excellence of our HVAC operations while advancing your career in a dynamic environment! #LI-Onsite
