Emergency Roadside Service Driver
Job Description
Inspiring Position
Position: Emergency Roadside Service Driver
Company: AAA Mountain West Group
Company: AAA Mountain West Group
Job Brief
about the job
why work for us?. .
Experience
Job History is required
Job Detail
- Great Pay – opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
- 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
- Benefits – Medical, Dental, Vision, wellness program and more!
- Paid Holidays
- Paid Time Off – Team Members accrue paid time off monthly
- Depending on position, an additional 24 hours per year are earmarked for volunteer activities
- Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
- Free AAA Classic Membership
- AAA Product Discounts
- Tuition Reimbursement Program
Summary
Driving and operating of a specific service vehicle (tow trucks, battery service vehicles, light service vehicles) and operating towing equipment for AAA members and for commercial purposes - Performing simple diagnostics/troubleshooting on vehicles
- Providing an outstanding customer service experience
This will be for swing shift including working both weekend days-
Essential Functions
Driving and operating a service vehicle (i - e
- flat tire changes, lock-out, fuel delivery services, etc
- )
- On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
- Leverages sales skills for offering products and services from AAA to member during service interaction
- Utilizing on-board computer, radio communications, and mapping systems
- Completion of daily paperwork (i
- e
- call-logs, battery invoices, cash receipts, etc
- )
Knowledge/Skills/Abilities
lear and proficient verbal and written communication even under pressure - Common knowledge of vehicle components and the common reasons for vehicle failure
- Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
- Ability to drive a manual/automatic shift vehicle
Education & Experience/Licenses & Certification/Requirements
Must be at least 21 years old - Must possess a valid driver’s license with a safe driving record
- Two (2) years of experience in a customer contact role
- I
- E
- AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training
- Vocational technical automotive training/certification or equivalent experience (preferred)
- ASE (Automotive Service Excellence) certification(preferred)
Work Environment/Physical Requirements
Works outdoors at vehicle sites when servicing vehicles - Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls
- Works in all weather and all traffic conditions
- Vehicle recovery sites be wet, messy and hazardous
- Service Providers are required to provide a photograph for identification purposes
-
#ERS
$27 - 50 hourly pay with potential to make up to an additional $1,400 per month with quality and productivity incentives ~
