Desktop Support Technician I
Job Description
Company: Q-Lab Corporation
about the job
description. . q-lab corporation is currently seeking a desktop support technician i to join our corporate team in westlake, oh. this role will provide customer service and technical support for q-lab employees worldwide. this position will troubleshoot, research, and resolve computer related problems. q-lab’s team is responsible for managing an international vpn data network with six locations around the world. we have approximately 225 internal users, 300 computers, and 40 servers.. . our mission is to make work-life productive for any q-lab employee who works with information technology. your job would be to make a key impact towards that mission. we are looking for a high-energy and talented individual to join our team!. . this position is eligible for a hybrid work schedule of up to 2 days per week at home.. . responsibilities. .
- Provides technical support for end user requests via phone, e-mail, and face-to-face
- Uses remote support tools to control end user PCs (e
- g
- remote desktop, Bomgar)
- Completes user creation/retirement tasks, and documents access control changes
- Creates purchase requisitions for PCs, computer peripherals, and software
- Performs routine end-user support tasks such as computer replacements, software installations, and printer troubleshooting
- Ensures timely follow-up and attention of end user support cases
- Documents, tracks, and monitors problems using the IT Help Desk ticketing system
- Escalates issues as necessary to appropriate team members
Required Skills/Experience
Experience or education that demonstrates the ability to support Windows operating systems and PCs - Knowledge of common Windows software applications: Microsoft Office, Web Browsers (Edge, Firefox, Chrome)
- Knowledge and ability to troubleshoot PC hardware and peripheral devices (e
- g
- printers, label makers, Bluetooth keyboards/mice, webcams)
- Experience with PC imaging, software installation, and profile migrations is a nice to have
- Positive attitude, energetic, customer service focus, tackles tasks with a sense of urgency
- Ability to communicate effectively with both technical and non-technical end-users
Who We Are
Q-Lab Corporation is a global leader in providing material durability testing products - Since 1956, we have designed and manufactured laboratory test products such as weathering testers, light stability testers and corrosion testers
- We also perform contract test services for weathering and corrosion testing, including both laboratory and natural exposure tests
- We maintain a global presence with testing facilities located in the US and sales and distribution facilities located in England, Germany and China
- Our world-class corporate headquarters and manufacturing facility are located in Westlake, Ohio
We Offer
Beautiful corporate headquarters conveniently located off I-90 in Westlake, Ohio- A Northeast Ohio Top Workplace environment – 11 years running!
- A proven track record of success
- Excellent compensation package including year-end bonus and company-funded retirement plan
- Comprehensive benefits: Health, Vision, Dental, Disability and Life
- Generous Paid Time Off, and Holidays
- Fun, friendly working atmosphere! ~
